Privacy Policy
Welcome to Crunchy Snacks ("we", "our", "us"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from https://crunchysnacks.in.
1. Information We Collect
We may collect the following categories of information when you interact with our website:
- Personal Information: Name, email address, phone number, and delivery address provided when you place an order.
- Payment Information: We rely on third‑party payment processors (Razorpay, Paytm, UPI) and do not store your full card or bank details on our servers. Cash on Delivery (COD) details are handled at delivery time.
- Device & Usage Information: IP address, browser type, device type, pages visited, and interactions to help improve the website and troubleshoot issues.
- Cookies & Tracking: Cookies and similar technologies to remember preferences, enable features, and analyze traffic.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process, fulfill, and deliver your orders.
- To send order confirmations, shipping updates, and support communications.
- To send promotional emails and offers if you have opted in to receive them.
- To analyze and enhance website performance and user experience (e.g., using Google Analytics).
- To comply with legal obligations and protect our rights.
3. Sharing & Disclosure
We do not sell, rent, or trade your personal information. We may share your information with trusted third parties only as necessary to operate our business:
- Delivery partners: Shiprocket — to ship and deliver your orders and provide tracking information.
- Payment processors: Razorpay, Paytm, UPI providers — to process payments securely.
- Analytics providers: Google Analytics — to analyze site usage and improve services.
All third parties we use are contractually required to protect your information and use it only for the purpose of providing services to us.
4. Data Security
We implement reasonable technical and organizational measures, such as SSL encryption and secure hosting practices, to help protect your personal information from unauthorized access, disclosure, or misuse. However, no system is completely secure — if you suspect any misuse of your account or data, please contact us immediately at care@crunchysnacks.in.
5. Your Rights
You have certain rights in relation to your personal data. Depending on applicable law, you may have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your personal data (subject to legal and contractual obligations).
- Opt out of promotional communications at any time.
To exercise any of these rights, please contact us at care@crunchysnacks.in. We will respond to your request as required by applicable law.
6. Cookies
We use cookies and similar tracking technologies to provide site functionality, remember your preferences, and collect analytics. You can manage cookie preferences through your browser settings; however disabling cookies may impact site functionality.
7. Links to Other Sites
Our website may link to third‑party sites. This Privacy Policy applies only to information collected by Crunchy Snacks. We are not responsible for the privacy practices of external websites — please review their privacy policies separately.
8. Changes to This Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this page. Continued use of the site after changes indicates acceptance of the revised policy.